Legal notice
Purchase Options Cancellation Policy
Last updated: 27 July 2026
This policy applies to subscription and other recurring purchase options offered by North East Pets Limited, trading as The North East Pet Shop / NE Pet Supplies.
By choosing a subscription purchase option, you agree that your selected payment method may be charged automatically at the price and frequency shown at checkout until the subscription is cancelled or otherwise ends.
Managing Your Subscription
Customers can manage eligible subscriptions through their customer account.
Depending on the subscription, available options may include:
- viewing upcoming orders;
- updating payment details;
- changing the delivery address;
- skipping an upcoming order;
- pausing the subscription;
- resuming a paused subscription; and
- cancelling the subscription.
Shopify currently allows customers using Shopify Subscriptions to manage these options from their customer account.
Cancelling a Subscription
You may cancel your subscription at any time.
There is no cancellation fee.
Once a subscription has been cancelled, no further recurring subscription orders will be created or charged after the cancellation takes effect.
If an order has already been created, processed or dispatched before cancellation, cancelling the subscription does not automatically cancel that existing order.
Any applicable cancellation or return rights for an order already created are covered by our Returns & Refunds Policy.
How to Cancel
You can cancel your subscription through your customer account where subscription management is available.
You can also contact us:
Email: info@nepets.co.uk
WhatsApp: 07312 176573 — messages only
We do not currently provide telephone support.
Please include the email address used for the subscription and, where possible, the relevant order or subscription details.
Pausing or Skipping
Where available, you may choose to pause your subscription or skip an upcoming order instead of cancelling it.
A paused subscription will not generate recurring orders while it remains paused.
Skipping an order affects only the selected upcoming order and does not normally cancel the subscription itself.
Recurring Charges
The amount and frequency of recurring charges are displayed when you select the subscription option and again during checkout.
Your payment method will be charged according to the selected subscription schedule.
Delivery charges and applicable taxes may also apply to each recurring order where shown.
Subscription Prices
Subscription prices or discounts may change in the future.
Where a change affects an existing subscription, we will provide appropriate information before the change takes effect where required.
We will not simply increase an existing recurring charge without providing the information or consent required by applicable law.
Failed Payments
If a recurring payment cannot be processed, Shopify or the relevant payment provider may attempt to collect payment again.
We may contact you asking you to update your payment method.
An order will not be dispatched until payment has been successfully processed where payment is required in advance.
Product Availability
Subscription products remain subject to availability.
If a subscribed product becomes temporarily unavailable, we may delay or skip an order and contact you where appropriate.
If a product is permanently discontinued, we may cancel the affected subscription or contact you about available alternatives.
We will not substitute a materially different product without your agreement.
Delivery
Recurring subscription orders are subject to our Shipping Policy.
Delivery costs may be charged for each subscription delivery and will be shown where applicable.
Cancelling an Existing Order
Cancelling a subscription prevents future recurring subscription orders.
It does not necessarily cancel an order that has already been generated.
If you need to cancel an existing order, contact us as quickly as possible.
If the order has already been dispatched, our normal return and cancellation rules will apply.
Statutory Rights
Nothing in this policy limits your statutory consumer rights.
Existing UK consumer law continues to apply to subscription contracts. Further subscription-specific provisions under the Digital Markets, Competition and Consumers Act 2024 are being introduced, but current CMA guidance says those new rules are expected to come into force in Spring 2027.
We will update our subscription practices and this policy where necessary as those requirements take effect.
Contact
North East Pets Limited
Trading as The North East Pet Shop / NE Pet Supplies
Unit 8 A&B
Victoria Industrial Estate
Hebburn
NE31 1UB
Email: info@nepets.co.uk
WhatsApp: 07312 176573 — messages only
Company number: 14218298
