Email Us
Best for online orders, stock enquiries, suppliers, events and general questions.
Email Our TeamContact & Visit North East Pets
The North East Pet Shop
Contact & Visit Us
Need help with an order, advice about a product, directions to our Hebburn shop or an appointment? Choose the quickest option below and our friendly team will help.
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WhatsApp Us
Ideal for quick questions, checking stock, sending product photos or asking for advice.
Open WhatsApp📍
Get Directions
Find us at Unit 8, Victoria Industrial Estate, Hebburn, NE31 1UB.
Open Google Maps📅
Book an Appointment
Book rabbit grooming or reserve the entire shop for a free private Quiet Shopping Hour.
View AppointmentsBook an Appointment
Choose the service you need below. Each appointment page includes the available options and booking information.
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Rabbit Grooming
Browse our Hebburn Bunnies grooming services, including nail clipping, shorter grooming appointments, full grooms and appointments for bonded rabbits.
View Rabbit GroomingCompletely Free
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Quiet Shopping Hour
Book private use of the whole pet shop for nervous or reactive pets, shoppers with sensory needs, or anyone who feels more comfortable in a quieter environment.
Book a Quiet Shopping HourVisit Our Hebburn Shop
Shop pet food, treats, toys and essentials in person, with friendly help and honest advice from our team.
Other Ways We Can Help
You don’t always need to contact us first. These useful services may help you find what you need more quickly.
🛍️ Click & Collect
Order online and select Click & Collect when available. We’ll let you know when your order is ready.
🚚 Delivery & Shipping
We offer local delivery and UK-wide shipping on eligible products. Delivery options are shown during checkout.
📦 Order Help
Please include your order number when emailing or messaging us so we can find your purchase quickly.
🐕 Product Advice
Speak to us about food, treats, harnesses, coats, enrichment products and other pet essentials.
⚖️ Pet Weighing
Ask in store about weighing your pet and getting help selecting suitable products.
📍 Useful Local Services
Find helpful local pet businesses and services recommended for pet owners around our area.
Please note: online stock levels can reflect warehouse
availability and may differ from the stock physically available in our
Hebburn shop. Message us before travelling if you need a particular item.
Still Need a Hand?
Send us an email or WhatsApp message and include as much information as possible. Product names, photos and order numbers are always helpful.
